Posh Now Cancellation & Refund Policy
Full Policy
Article 1 (Purpose)
This policy sets out the cancellation and refund standards for the K-beauty salon booking service provided by PoshPush (hereinafter the "Company") through the PoshNow app. As a booking platform connecting customers with salons, the Company clearly informs customers of the cancellation and refund rules for the products offered by each salon.
Article 2 (Product-Specific Cancellation & Refund Rules)
- The cancellation deadline and refund rate for each product (deal) are set by the salon that registers the product, and are clearly displayed to the customer on the product detail page and at the time of booking confirmation.
- Customers must review the cancellation and refund rules of the relevant product before booking. Upon completing a booking, the customer is deemed to have agreed to those rules.
Article 3 (Default Cancellation & Refund Standard)
Where a salon has not set separate cancellation and refund rules, the default standard below applies. The refund amount is calculated based on the scheduled service time.
| Cancellation Time | Refund Rate |
|---|---|
| Up to 48 hours before the scheduled time | Full refund (100%) |
| Within 48 hours of the scheduled time | No refund |
| No-show | No refund |
Article 4 (Withdrawal of Subscription)
In accordance with the Act on the Consumer Protection in Electronic Commerce, etc., customers may withdraw their subscription within the period prescribed by the relevant laws after completing a booking. However, this shall not apply where the withdrawal of subscription is restricted under the applicable laws, such as where the scheduled service time is imminent and provision of the service has commenced or a comparable situation has arisen.
Article 5 (Cancellation Due to Company or Salon Reasons)
- Where a booking cannot be fulfilled due to the salon's circumstances (closure, absence of the practitioner, force majeure, etc.), the customer shall receive a full refund of the paid amount.
- In such cases, the Company shall promptly notify the customer and, where possible, offer an alternative schedule or an alternative salon.
Article 6 (Refund Processing)
- Refunds are processed through the payment method used by the customer, and may take 3 to 14 business days depending on the policies of the card issuer or payment gateway.
- The actual refund period may vary depending on the circumstances of each card issuer or financial institution.
Article 7 (Cancellation Method & Inquiries)
Customers may cancel a booking directly under "My Bookings" in the app and will receive a confirmation notification after the cancellation is processed. For inquiries, customers may contact customer support (email: poshpush.hello@gmail.com).
